About this course: 

Discover how the way you communicate can influence your relationships and impact your community. This course dives into the tools and techniques that help you connect with residents and stakeholders more effectively. You’ll learn how to tailor your message to different audiences, practice active listening, and explore how community dynamics and personal biases affect communication. By the end, you’ll be equipped to create a communication plan that supports meaningful engagement and strengthens your organization’s presence in the community.

The top 3 takeaways for this course include: 

  1. Assess and improve current communication practices.

  2. Adapt communication strategies for different audiences.

  3. Develop a communication plan with measurable goals. .

Learner Expectations

Expand topic below to learn more about what to expect in the course

  • Let's talk tech

    This course requires you to have a basic understanding of how to use Microsoft Word, Microsoft PowerPoint, and Zoom. Using two monitors during the live sessions can make it eas

  • How much time does this course take?

    This course lasts for a total of 4 days. Days 1 and 3 have a total of 4 live sessions, each of which is 2 hours long. Days 2 and 4 do not have any live sessions and consist of an average of 2 hours of independent work each day, all of which is due by the end of the course.

  • Key Assignments

    This course has a group project or consists of a large project that entailsh

Here's what previous learners have to say:

“It was great the way some of the more reserved attendees were pulled into the conversation, and started to show enthusiasm for participating. That was all due to the skill of the instructor. I am not reserved in a classroom situation, but I was terrified of the final project because of my lack of expertise with the technology. I was however emboldened by the instructors and the willingness of the shy participants to be bold. I was stressed about it, but I was confident to try because I felt very much a part of the class. I have to say that I may not be a master communicator, but Patrick certainly is! ”

Patrick M.

Instructor: Beckah Terlouw

Beckah Terlouw is passionate about building collaborative teams and reaching meaningful success. She excels at solving challenges, appreciating human uniqueness, and achieving wins with others. She believes our differences create advantages. She processes multiple scenarios and opportunities simultaneously, innovates existing resources, and prioritizes efficiency. Beckah works nationwide with organizations ready to increase results in strengths-based collaboration, community-centered evaluation, strategic community engagement, asset-based community development (ABCD), and project innovation. As a People & Project Strategist with Invisible Strategy Consulting, her client base includes public health, affordable housing, behavioral health, community initiatives, and arts organizations. Beckah is an AmeriCorps Alum, a Gallup-Certified Strengths Coach, an ABCD Facilitator, and holds an MPA in nonprofit management and a BA in sociology. When not working, you can find her hosting friends and neighbors, spending time with her niece, or obsessing over yard projects while listening to long-form podcasts.

Certification and/or Digital Credential information

A few quick notes on what to expect, what you’ll need, and how to get set up for success.

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