CB108vcx: The Power of Communication: Talking, Listening and Messaging
Have you ever noticed two people saying almost the same thing, but somehow others only remember that one person said it? That’s because there’s power in how we communicate. Our words and our actions can influence others intentionally and without us even realizing it. The Power of Communication: Talking, Listening and Messaging explores how what we say is as important as how we say it. We’ll think about how community dynamics, stereotypes, and our own individual biases impact what we pay attention to and how we speak. Then we’ll learn about different communication tools that we can use with different groups and in different places. Since it’s important that we’re intentional about how we show up with residents and community members, we’ll practice tools like active listening, group facilitation skills, meeting new people, and talking to groups.
What You'll Learn
- Discover how words, actions, and listening shape community relationships and influence group outcomes.
- Practice active listening, group facilitation, and audience-specific messaging to build trust and connection.
- Create communication plans that engage diverse audiences and strengthen your organization’s community presence.
Live Session Schedule
Come Prepared for the Course
This faculty-led course takes place over four weeks and includes up to a 90-minute weekly live web conference session, self-paced online assignments and the use of peer discussion forums. Learners should expect to spend approximately four hours per week on course related reading and assignments. All required coursework is due by 11:59 p.m. PT on the designated day of class.
Pre-Work & Preparation
Complete all pre-work by provided deadlines
Active Participation
Attend live sessions and engage in collaborative activities
Software Requirements
Microsoft Word, PowerPoint, and Zoom proficiency required
Hardware Setup
Dual monitors, webcam, and file management capabilities
Your Instructor
Beckah Terlouw
What Learners Are Saying
Activating Community Engagement Micro-Credential
The Activating Community Engagement micro-credential provides learners with practical strategies, communication tools, and equity-centered approaches to engage residents, build trust, and foster inclusive participation—empowering communities to collaborate, organize, and drive sustainable social change.
Courses needed to earn this credential:
- CB107: Community Engagement and Activation Strategies (in-person or faculty-led)
- CB108: The Power of Communication: Talking Listening and Messaging (in-person or faculty-led)
Ready to Get Started?
Join hundreds of community development professionals building the skills to create lasting community impact