NeighborWorks Professional Learning

NeighborWorks® Professional Learning Hub Privacy Policy

Last modified: December 10, 2025

NeighborWorks America (“We” or the “Company”) respect the privacy of every individual who visits this website. We understand that visitors to this website may be concerned about the type of information that we collect from visitors and how we treat such information. We are committed to protecting your privacy through our compliance with this policy. Please take a moment to read our website privacy policy.

We may update this Policy at any time. The most recent version of this Policy is reflected by the date at the top of this Policy. We will notify users of material changes to this policy by prominent notice on our website and written email notice to identified users.
This policy describes the types of information we may collect from you or that you may provide when you visit this website (our "Site") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. What information do we collect and what do we do with it?
When you subscribe to our site to receive free or paid products, including online courses, eBooks and webinars, we collect the personal information you give us such as your name and email address. Additionally, we collect device-specific information such as your operating system version and device type to enhance your app experience.

Email marketing: we may send you emails about our site, related services, products or other updates. We may also use your email to inform you about new products, services, changes to products, survey you about your usage, or seek your opinion.

2. How do you get my consent?
When you provide us with personal information to subscribe to a service on our site, make a purchase, or participate in or consume a digital product, you imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to unsubscribe if consent is implied.

3. How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent at anytime, by contacting us at [email protected].

4. Disclosure
We may disclose your personal information if we are required by law, such as in response to a court order, an investigation, or a Freedom of Information Act request (subject to available exemptions). We may disclose anonymized and aggregated information about our users (not including information that identifies any individual) without restriction.

5. Payment Information
If you make a purchase on our site, we use a third-party payment processor such as Stripe or PayPal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS), an industry standard for transaction security. Your purchase transaction data is not stored permanently in our systems; it is stored only as long as is necessary to complete your purchase transaction.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.

6. Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in
completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

7. Links
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

8. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. For website security purposes and to ensure that this service remains available to all users, we employ software programs to monitor network traffic to identify unauthorized attempts to access, upload, disclose and change information, or otherwise cause damage.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

9. Cookies
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
We use cookies to recognize your device, facilitate website efficiencies, and provide you with a personalized experience.
We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

10. Web Analysis Tools
We may use web analysis tools that are built into the website to measure and collect anonymous session information.

11. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

12. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

13. Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, New Jersey, New Hampshire, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
• Confirm whether we process your personal information.
• Access and delete certain personal information, typically within 15 days of such request.
• Correct inaccuracies in your personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
• Obtain a portable copy of your data in a readily usable format that allows you to transmit the information to another entity without unreasonable hinderance.
• Opt-out of personal data processing for:
• targeted advertising (excluding Iowa) where we obtain any type of “valuable” consideration, to the extent applicable;
• sales; or
• profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.
• To be free of discrimination in denying the provision of goods and services, changing the applicable rates or receiving a different quality of service because you have exercised one of these rights.
The exact scope of these rights may vary by state. To exercise any of these rights please email: [email protected].

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact [email protected].