If this is your first time using our new system (Thinkific), you will need to create a new login. Your previous credentials from older systems (NTI registration, TEAM Online, Moodle or Collabornation) will not carry over.

Please check your spam or junk folder. If you still don’t see the confirmation, email [email protected] and include the email address you used to register so we can assist you.

Yes. You can update your profile details by logging in and selecting My Account → Edit Profile.

No. Accounts are individual and non-transferable. Sharing login credentials violates our Tems of Use and may result in loss of course access or certificate eligibility. 

Yes. NeighborWorks America is committed to accessibility. Most courses are designed to meet WCAG 2.1 AA standards. If you need a specific accommodation, contact [email protected] before you enroll in a course. Some accommodations require at least 60 days advance notice.

From the Course Catalog, select your desired course, review the overview and schedule and click Enroll Now. You'll be guided through the checkout process to complete your registration and payment (if applicable). 

We encourage you to: 

1. Review the course description and learning objectives carefully, 
2. Check any available previews or sample lessons, and
3. Contact our support team with questions before purchasing.

Each course clearly lists its type on the landing page:

• Faculty-Led: Includes scheduled start/end dates and live, instructor-led sessions.
• On-Demand: Self-paced courses that can be started anytime and completed at your own pace within 60 days.

We accept all major credit and debit cards for online payment. 

We will be rolling out this feature in the future. For now, if you're interested in enrolling a group of 10 or more people, please contact our team to set up a group enrollment contract. 

Yes, if you have a valid code, it can be applied during your purchase process.

While On-Demand courses are not eligible for a refund, Faculty-led courses may be eligible for a partial refund if canceled more than 7 days before the start date. For more information about our refund policy, please view the NeighborWorks Professional Learning Hub Payments, Cancellations and Refunds Policy. 

You'll receive access as soon as your registration is complete and payment, if required, has been processed. 

After logging in, select My Dashboard from the top menu. All of your active and past courses appear there. Click on a course to access lessons, resources and assignments. 

Yes, there will be a Getting Started video for each course, located in the course panel, to help you understand your next steps, the site navigation, and to make the most of your course enrollment experience. We encourage you to review this information before diving into the course materials. 

Faculty-led courses often include scheduled live sessions. Attendance is strongly encouraged to benefit fully from instructor interaction and group discussion. Session details will be listed on your course home page and in your confirmation email. 

Recordings (if applicable) will be made available within your course for a limited time. Please check your course instructions for details. 

The duration of course access varies based on the course modality. On-demand courses typically allow access for 60 days from the purchase date. For other modalities, please review the course description. 

Yes, however the course must still be completed within 60 days of purchase. 

Yes, upon successful completion of the course and any required evaluations, your Certificate of Completion will automatically be available in your Dashboard for download. 

Yes. Certificates of Completion will remain accessible within your Dashboard as long as your account is active.

Many NeighborWorks courses contribute towards professional certifications and credential programs. Specific details are listed in the course description or credential guide. If you have questions about your credential progress, contact [email protected].

Click "Forgot Password" on the log-in page and follow the instructions to reset it. 

We recommend using the latest version of Chrome of Firefox. Courses can be accessed on a desktop computer, laptop, tablet or mobile phone. Live sessions are best experienced using a computer. 

No special software is required beyond a modern browser. If a course requires additional tools (e.g. Zoom for live sessions or PDF reader for materials), these will be listed on the course overview page. 

If you experience log-in or course access issues, email [email protected] or use the Contact Us link found throughout the site. For other site technical issues, please contact Thinkific support at [email protected]. 

Clear your browser cache and cookies and ensure you're using an updated version of Chrome or Firefox. If issues persist, try an Incognito window or a different web browser. Contact us at [email protected] with a screenshot if problems continue. 

Yes, most courses include closed captions or downloadable transcripts for course videos. If a particular course does not, please let us know and we will provide an alternative accessible version where possible. 

View the NeighborWorks Professional Learning Hub – Payments, Cancellations, and Refunds FAQ and Policy.pdf . 

View our Terms of Use here.

View our Privacy Policy here.