Michelle Coussens is a business strategist focused on talent management, business strategy, and operational effectiveness. She is a resourceful, resilient, and relentless business professional with demonstrated success in building new programs, driving short-term efficiencies, and improving long-term effectiveness all through innovation, rigor, and courageous leadership. She has direct experience with a variety of industries, as well as in consulting, education, and non-profit organizations. Since 2005, Ms. Coussens has owned and operated Plan B Consulting, now Plan B Consulting Services, LLC. Services span speaking, training, coaching, and organizational assistance in preparing plans, project management, leadership, operational excellence, ethics, human resources, diversity and inclusion, and other related topics. In addition, she facilitates business meetings and retreats and conducts market analysis and competitive intelligence for various types of entrepreneurs and organizations worldwide. Learn more about her at www.planbconsultingservices.com.