We collect several types of information from and about users of our platform:

• Personal Information: Name, email address, phone number, mailing address, and payment information
• Account Information: Username, password, and preferences
• Course Data: Enrollment history, course progress, quiz scores, and certificates earned
• Usage Information: How you interact with our platform, including pages visited and features used

We use the information we collect to:

• Provide, maintain, and improve our training services
• Process your course enrollments and payments
• Send you course updates, certificates, and administrative messages
• Respond to your inquiries and provide customer support
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our policies

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf
• Educational Partners: If you enrolled through a partner organization, we may share progress data with them
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our assets

You have certain rights regarding your personal information:

• Access and Update: You can access and update your account information at any time
• Data Deletion: You may request deletion of your personal data, subject to certain exceptions
• Marketing Communications: You can opt out of promotional emails by following the unsubscribe instructions
• Cookies: You can control cookie preferences through your browser settings

To exercise these rights, please contact us at [email protected].

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

NeighborWorks America
999 North Capitol Street NE, Suite 900
Washington, DC 20002

Email: [email protected]
Phone: (202) 760-4000